Privacy Policy

1. Data Controller

The data controller responsible for your personal data is TradlyHUB L.T.D., Oxford Street 16, London, United Kingdom. Contact: privacy@tradlyhub.com

2. Data We Collect

We collect the following categories of personal data:

• Account data: name, email address, password (hashed), country;
• Profile data: phone number, address, trading preferences, profile photo;
• Usage data: pages visited, features used, time spent, device and browser information;
• Transaction data: deposit and withdrawal records, subscription history;
• Communication data: support tickets, emails, and messages sent to us;
• Technical data: IP address, cookies, session tokens, log files.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance – to provide you with the services you signed up for;
• Legitimate interests – to improve our platform, prevent fraud, and ensure security;
• Legal obligation – to comply with applicable laws and regulatory requirements;
• Consent – for marketing communications and optional analytics (you may withdraw at any time).

4. How We Use Your Data

• To create and manage your account;
• To provide, maintain, and improve our services;
• To process transactions and send related notifications;
• To send service updates, security alerts, and administrative messages;
• To personalise your experience and content recommendations;
• To detect and prevent fraud, abuse, and security incidents;
• To comply with legal obligations and respond to lawful requests;
• To send marketing communications (where you have given consent).

5. Data Sharing & Third Parties

We do not sell your personal data. We may share your data with:

• Service providers: hosting, payment processors, email delivery, analytics – under strict data processing agreements;
• Legal authorities: where required by law, court order, or to protect our rights;
• Business transfers: in the event of a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account closure, we retain data for up to 5 years to comply with legal obligations, resolve disputes, and enforce agreements. Technical logs are retained for up to 12 months.

7. Your Rights (GDPR)

If you are located in the European Economic Area or United Kingdom, you have the following rights:

• Access: request a copy of your personal data;
• Rectification: correct inaccurate or incomplete data;
• Erasure: request deletion of your data ("right to be forgotten");
• Restriction: limit how we process your data;
• Portability: receive your data in a structured, machine-readable format;
• Objection: object to processing based on legitimate interests;
• Withdraw consent: at any time, without affecting prior processing.

To exercise any of these rights, contact us at privacy@tradlyhub.com. We will respond within 30 days.

8. Cookies

We use cookies and similar tracking technologies. For full details, see our Cookie Policy.

We also run first-party, anonymous visit analytics (a random identifier stored in your browser, without cookies, used to count page views and sign-up steps); it is not sent to third parties and is skipped if your browser sends a Do Not Track signal.

9. Security

We implement appropriate technical and organisational measures to protect your data, including TLS encryption in transit, hashed password storage, access controls, and regular security audits. However, no internet-connected system can guarantee absolute security.

10. International Transfers

Your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur to countries without an adequacy decision, we rely on Standard Contractual Clauses or other appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the platform. Continued use of our services after changes constitutes acceptance.

12. Contact & Complaints

For privacy-related enquiries or to exercise your rights:

You also have the right to lodge a complaint with your local data protection supervisory authority.